In the first of our ‘Meet the Team” series, we’re starting at the beginning with Caroline Marshall. We’ll be introducing you to our fabulous VAs regularly over the coming weeks and months so keep your eyes peeled for more new and familiar faces.

The founder and matchmaker – Caroline

Caroline launched Upsource after the first lockdown in July 2020, and was awarded “UK Best Newcomer VA 2021” by the UK VA Conference & Awards. 

Caroline has been working in the VA industry since 2016, with a background ranging from being a PA for C-Suite executives to working in customer experience and a brief stint in events & communications.

She started Upsource having become frustrated with the job market after welcoming her first child in 2018. After a disastrous return to work she was made redundant in 2019 and then took furlough in 2020 to care for her toddler. Unable to work from home, Caroline wanted to be able to support business owners like her.

Caroline believes anyone can achieve their version of success when they have the right support in all areas of their life and business. And that’s where Upsource comes in.

Caroline is based in London and  loves to help with:

• Ensuring clients are spending their time where it matters most! 
• Supporting the Upsource Team
• Processes & business development
• Onboarding
• Customer experience

What does Upsourcing mean to you?
Helping and guiding you to achieve your version of success (whether that is growing your business, spending more time with the kids or switching off whenever you need to). We can do the tasks you don’t need to, don’t like to or shouldn’t do!

What would you Upsource from your life or business?
Definitely my writing tasks!  I am not a writer even though we love working with lots of them at Upsource. And my travel / holiday plans! I’m very happy not to spend my time scouring the internet for the best deals 😉  

If you need some business support and would like Caroline to act as your very own matchmaker extraordinaire, let us know. Or, if you’re interested in joining the Upsource team, get in touch.